Shipping policy

This Shipping Policy outlines the shipping and delivery practices of WiMoto  for the products and services offered. By using our services, you agree to the terms and conditions outlined in this Policy. If you do not agree with this Policy, please do not use our services.

  1. Order Processing
    We strive to process and fulfill orders promptly. Upon receiving your order, we will confirm the details, availability of the product, and any additional requirements. Once the order is confirmed, we will begin processing it.
  1. Shipping Methods:
    Standard Shipping: Delivery within the specified time frame using reliable carriers.
  2. Shipping Fees and Taxes
    Shipping fees will be calculated and displayed during the checkout process. The shipping fees may vary based on the shipping method chosen, the destination, and the weight or size of the package. We will not be applicable for any extra taxes or customs duties.
  1. Shipping Restrictions
    Some products or services may have specific shipping restrictions due to legal, regulatory, or logistical reasons. We reserve the right to refuse shipping to certain locations or impose additional shipping requirements as necessary.
  1. Delivery Timeframe
    When a product is in stock, we strive to ship within 2-3 working days. Please note that these timeframes are approximate and may vary depending on factors beyond our control, such as carrier delays, customs procedures, or unforeseen circumstances. We will make reasonable efforts to ensure timely delivery.
  1. Tracking and Notifications
    For orders shipped with tracking numbers, we will provide you with the tracking information once the package is dispatched. You can track the progress of your shipment using the provided tracking number. We may also send notifications regarding the status of your order and any relevant updates.
  1. Non-Delivery and Returns
    In the event that your package is undeliverable or returned to us due to incorrect address, refusal, or any other reason beyond our control, we will make reasonable efforts to resolve the issue. Additional shipping fees may apply for reshipping or redirecting the package.
  1. Damaged or Lost Packages
    We take utmost care in packaging and shipping our products. In the rare event that a package arrives damaged or is lost during transit, please contact us immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue as promptly as possible.
  1. International Shipping
    For international shipments, customs procedures, import duties, taxes, and other charges may apply. These additional charges are the responsibility of the recipient. Please check with your local customs office or authorities for more information on applicable fees or restrictions.
  1. Contact Us
    If you have any questions or concerns about our Shipping Policy or shipping practices, please contact us at info@wimoto.eu

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